After-sales service

There is a customer in Thailand who once bought several pieces of equipment from us, but the salesman he contacted at that time has resigned. Later, the customer encountered a problem that some accessories needed to be replaced, so he contacted one of our salesmen. It happened that the salesman was also I was about to leave my job due to family reasons. The customer asked me for several days but there was no timely reply. Until a new salesperson took over, the customer lost his temper and threatened never to cooperate with the company again. The new salesperson spent a lot of effort communicating with the customer, and finally regained the customer's forgiveness and trust and obtained a new order. Any subsequent questions from the customer were responded to in a timely manner, and subsequent customers who needed machines or accessories were dealt with first. Contact our company immediately. Therefore, selling a product is not the end, but just the beginning. Good after-sales service is the best way to maintain a customer.